1-877-880-SWAG (7924)
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FAQ

Haus of Swag: Frequently Asked Questions

1. How do I write or contact Haus of Swag?
Call us today at 877-880-SWAG (7924). Email us at info@hausofswag.com.
You may also drop us a 'nice' post card to tell us how much you dig us at:
Haus of Swag, Inc.
PO Box 330297
Brooklyn, NY 11233-9297

2. What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

3. Do I need a PayPal account to purchase with Haus of Swag?
The short answer is no. We use PayPal as our payments provider as they are the trusted source for internet payments that provide an extra level of security for your payments. As a merchant, we never see your sensitive financial details. You can opt to pay with a regular debit or credit card instead of signing up for a PayPal account, however after you've input your information, you will be asked to create a paypal account at the very bottom of the screen to which is optional. Unfortunately, we do not have control to omit this step, but we promise it doesn't hurt a bit.

4. How do I know what size t-shirt to order?
Our sizes will generally range from a small to an double extra large. This means the variations in sizing are as follows: Small, Medium, Large, XL and 2XL. Most of our fashionable tops, i.e. tunics, tie-waist, open-back and off-shoulder tops run true to size up to an XL.

We use a few different designer brands of ladies' tees, but in general, the ladies' shirts are fashion forward, stretchy and often form-fitting. The S size is very small, so if you're hesitating on getting the small size, try ordering a size up. This will work pretty much in each size, if you are unsure always, always buy one size up. Also, most of our tees will have extra length that gives more room with an added length for low-rise jeans wear.
US WOMENS – T-Shirt Size (Baby Doll Fit)
Small – 2-4
Medium – 6-8
Large – 10-12
XL – 12-14 (2XL 14-16)                             

PLEASE NOTE: Each item listed will have it's own individual sizing chart. Please be sure to review very careful to find the size that is most comparable to your fit and structure. Not all sizes are true and/or baby doll fit.        

4A. Coming Soon - what's that? We often get emails from customers about upcoming styles so we've introduced a 'coming soon' section under our SHOP Category. There are no expected dates on coming soon items. These items are in the production phase and once produced, we will make certain that customers are made aware of the new arrivals. 

Please keep in mind that 'coming soon' items may change in color, style & pricing once produced.

4B. Why should I pre-order? Our in-stock items move at a rapid pace. For this reason, we accept pre-orders on certain styles that are 'mainstays' that have a high demand with limited quantities and potential to sell-out. To pre-order, check our listed "Pre-Order Only" section, select and purchase the item you want. When the item has been shipped, we will inform you via the email address you used to purchase your item (please be sure this email is accurate and not a spam-heavy inbox). Pre-orders normally take 2-4 weeks for production unless otherwise specified. Pre-order "only" items are also noted for each specific item in the subject header of the item description. For example, items will read in the header as - "FLY GRL DRESS, "PREORDER ONLY". As well, once in the description box of that item, more details are included such as an ETA and contact email for further questions.

Once orders arrive and are physically in-stock, processing times are 2-3 business days. Pre-orders are shipped in "blocks" in the manner in which they are received. You will receive email notifications once your pre-order has shipped. Daily shipping cut-off times are 3PM, EST. Please be sure that if your email or address has changed, you notify us immediately as we will use the email and address listed from the PayPal database at the time of your purchase. As a standard, all orders including items which show in-stock, are shipped together once fulfillment is complete with pre-order purchases.

Please contact us @ info@hausofswag.com if you have any questions pertaining to your pre-ordered item. We have no control over items that have been placed online to the general public after notices of pre-orders have been processed. Unfortunately, we can not hold pre-order items for any customers unless they have been pre-purchased.

While we try to be as accurate as possible with release dates for pre-orders, in some instances - dates are moved up due to production and or shipping times . If dates for physical stock on pre-orders has changed, we will update the change within the ordering details for each item. If the change is significant (i.e. longer than 7 business days),  we will submit an email with details to all pre-existing customers.


4C. Are your items LIVE STOCK, do you keep in-house inventory or are your items produced as ordered? We are an established retail brand so what you see is what you get. If an item is showing in-stock, it is indeed in-stock and ships within 2-3 days of your purchase. In most cases orders placed before our 3 pm EST daily cut-off, ship the same day (unless otherwise indicated). We are not a print-as-you-order type establishment. However, if an item is showing as a pre-order, it will have an estimated date of arrival within the description of the product and these items are not live-stock, ready to ship items.

5. Will my t-shirt look exactly like the picture?

Yes, your t-shirt will still look just like the  template photo we use as standard for exhibiting the color and graphic design of the tee. But please note each t-shirt is printed individually, so very tiny differences may occur with regard to color variations and sizing. We always add additional real live shots of most items so customers can see an up-close and personal view of the item before purchasing. If an item does not show additional photos, please feel free to email us at info@hausofswag.com and we'll gladly email to you any photos available of the style you are interested in.

6. How do I take care of my t-shirt?
Care instructions are included in the neck of all of our t-shirts. Please be sure to read carefully and follow the instructions provided on the inside tag label of your t-shirt. We strongly recommend that when you wash your t-shirt, you wash it inside out, on a delicate cycle and let it air dry. If you choose to dry it, please make sure that you tumble dry on the lowest dry cycle. NOTE: For all silk-screened foil printed tees we strongly suggest you turn the t-shirt inside out to avoid peeling and cracking. Over time, this is inevitable depending on the care taken for these specialty tees.

7. I would love to use Haus of Swag for a publicity shoot/media outlet/promotional purpose, who do I contact?
Got a photo shoot, promotional tour or a need to use one or more of our Haus of Swag tees…woo-hoo, we’re glad! Simply contact us at pr@hausofswag.com and give us the ‘deets’ (that’s details) on what, who, when and where and we’ll review your request and promptly get back to you.

8. Do you offer exchanges and/or refunds? We want you to be happy with your order so we will exchange ONLY items deemed DAMAGED, FAULTY; or exchange items for smaller or larger sizes up to 7 days from your original order invoice.

We do not offer refunds.

If for whatever reason you are unhappy with your purchase, we will allow an online store credit of up to 30 days of purchase which can be used as a form of payment for the pricing and availability of any online items priced identical or closer in value to your original purchase. Unfortunately we do not offer credits physically at trade-shows or events, please call or email us if you have any additional questions at info@hausofswag.com or 877.880.7924

All t-shirts should be returned unworn with original packaging and tags. The customer is responsible for return shipping fees incurred for transit package.
If you bought an item using a discount code, only the discounted price you paid will be refunded, not the original full price of the item or the current price of the item.
Any refund given will be the cost of the items returned only, postage will not be refunded.

Clearance, promos and markdowns are final sale - no refunds or exchanges.

Got further questions? No problem. Drop us a line at customerservice@hausofswag.com

9. Product Availability/Restocks
Although we make every attempt to keep a sufficient amount of items in stock, from time to time, we do sell out of certain products. If we are out of stock on an item you've ordered, we will give you notice via email and/or the item itself will show an "out of stock" reference on the site. Any changes will be reflected in your order total as well as your shipping confirmation. Some items once sold out, will not return to the site while others will be repetitive depending on customer need and trend/season turnover. We are an ever-changing brand and to keep up with demand and trends, we rarely repeat an EXACT replica of a sold-out style. However, popular graphics and main-stays do get put into production rotation once sold-out, but we may remix the style of tee, tank or tunic the graphic gets printed on to give new customers an opportunity to rock something fresh. Because of the rapid pace of our inventory, we strongly suggest ordering once items have either posted or arrived online as we do not have definitive dates for restocks unless otherwise noted or listed as a pre-order item. Please be sure to subscribe to our newsletter so you get first dibs on restocks and new arrivals!

10. Prices
Our prices can change from time to time with no prior notice due to varying printer charges, supply & demand or any factors outside of our control. We regret if this is any inconvenience to you. New designs may be different prices than those which were previously set as we gauge market demands, trends and popularity. All of our tees are silk-screened and custom printed individually. We are not a mass produced style brand which means that extra care has gone into each and every tee we produce. Simply, what you receive from us is in essence one-of-a-kind. With regard to travel shows, pop-up shops and trade market, our prices will be lowered to meet the demands and for competitive purposes. However, these prices are not negotiable with regard to our e-commerce website.

11. How secure is Haus of Swag’s storefront?
Haus of Swag uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

12. I don’t see my question here; may I contact Haus of Swag direct?
Of course! Call us toll-free today at 1-877-880-7924 and someone will assist you with any further questions or issues that you may have. Don't have time to call, simply email at info@hausofswag.com and we will respond promptly.

Terms and Conditions of Use
Haus of Swag and/or its affiliates provide Web site features to you subject to the following conditions. If you visit or shop at hausofswag.com, you accept these conditions. Please review them carefully. In addition, when you use any current or future Haus of Swag service or business, you also will be subject to the guidelines, terms and agreements ("Terms") applicable to such service, business or laws. If these conditions are inconsistent with such Terms, such Terms will control.

Privacy/Communications
The only information we store is the details you entered on ordering, except for credit/debit card details, we do not see these, or store these, PayPal securely encrypts your credit/debit card details. We will only email you if you have placed an order with us. Your details are stored (except credit/debit card details) but are NEVER passed on to third parties.

When you visit hausofswag.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright and Trademarks
Haus of Swag, Sisters With A Grind is a registered trademark. All content included on this site, such as text, graphics, logos, button icons, images, audio, data compilations, and software, is the property of Haus of Swag, Sisters With A Grind or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Haus of Swag and protected by U.S. and international copyright laws.

Haus of Swag and other Haus of Swag graphics, logos, page headers, button icons, scripts, and service names are pending trademarks, registered trademarks or trade dress of Haus of Swag in the U.S. and/or other countries. Haus of Swag namesake, logos and graphic designs may not be used in connection with any product or service that is not Haus of Swag’s, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Haus of Swag.

Website License and Site Access
Haus of Swag grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Haus of Swag. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Haus of Swag. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Haus of Swag without express written consent.



©2016, a Haus of Swag, Sisters with a Grind Company.
All Rights Reserved.
Haus of Swag - Sisters with a Grind is a registered Trademark.
All content, designs, images and logos are copywritten and solely owned by Haus of Swag.
Any duplication or reproduction is prohibited.